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Terms and Conditions

This page states the Terms and Conditions under which you use http://www.looketernal.com. Any use of this website means that you agree to the following Terms and Conditions.

1.Introduction

The owner of this web site is Saffron Apothecaries (Leicester) Limited trading as LOOK ETERNAL

Company registration No 01290875, VAT Registration no 0116198666.

If you need any information or have a complaint about this website or any of our services, please contact us by one of the following methods:
Post:
LOOK ETERNAL
16 Central Street,
Countesthorpe,
Leicestershire,
LE85QJ.
Phone: 0116 2777 220
Monday to Friday 9.30am to 4pm
Email: care@looketernal.com

We aim to respond within one working day to email enquires

2. Information on the Website

The information included in the website is provided in good faith. However, the information should not be used as a replacement for advice from your healthcare professional.

3. Delivery

UK Deliveries

For details of delivery costs, please see our Delivery Information page. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday. All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Customers are also advised that we are unable to send aerosols or flammable products to Northern Ireland, Channel Islands, Scottish Islands or BFPO addresses.

Overseas Deliveries

For details of delivery costs, please see our Delivery Information page. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday. All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Please note that we are unable to send aerosols, perfumes, aftershaves, nail varnishes or gels overseas. Also note that you may be asked to pay customs or VAT charges if your order passes through your local customs office. Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.

You can contact your local customs office to find out more about any possible charges you may be required to pay.

4. Returns

You have 14 days from the date of receipt to return your item(s) back to us. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging unless it is faulty, incorrect or damaged.

Please note that we are unable to accept returns for the following unless they are damaged or faulty:

  • Perishable items.
  • Unsealed items with a protective seal due to health protection or hygiene reasons.

This does not affect your statutory rights. Please refer to the ‘Returns Policy’ for further information

5. Payment Information

Your credit and debit card details are secure as they are administered by Amazon Pay and PayPal. LOOK ETERNAL require credit and debit card verification. We do not store your credit and debit card information.

6. Trade Marks

The trade marks, names, logos and service marks (collectively trade marks) displayed on this website are registered and unregistered trade marks of the Website Owner. Any use of materials on this site without Saffron Apothecaries (Leicester) Ltd written consent is strictly prohibited.

7. Privacy

Saffron Apothecaries (Leicester) Limited trading as Saffron Pharmacy respects your privacy. We do not share any information with third parties. We do not store your payment information.

8. Complaints

If you have any complaints, please contact us on care@looketernal.com Alternatively, if you are a UK consumer and complaining about a contractual issue, you also have the option to register your complaint using the European Commission Online Dispute Resolution (ODR) platform. This is a web-based platform that is designed to help consumers who have bought goods or services online to deal with issues arising from that purchase. Complaints submitted to the platform will be dealt with by approved ADR providers. You can access the platform at the following website address:
http://ec.europa.eu/consumers/odr/

9. Promotions

LOOK ETERNAL reserve the right to expire their promotions and voucher codes at any time. Only one discount per order.

This contract is governed by English Law.