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Returns Policy

We try to ensure all of our customers have a hassle-free shopping experience with us and this extends to returning an item.

You have 14 days from the date of receipt to return your item(s) back to us.

To return your item(s):

  1. Securely repackage your item(s) along with your paper invoice.
  2. Attach the provided Free Returns label to your packaging. Please ensure that if are using the packaging your item(s) came in, the original Shipping Label is covered.
  3. Hand over your parcel to your local Post Office. Make sure to receive proof of postage for your records.
Once we have received your item(s), you will be contacted via email with confirmation of the item(s) received and details of your exchange/refund.

New Returns Labels

If you require a new Returns Label, please email your Name, Order Number and your query to care@looketernal.com. In this case, a PDF version of the Returns Label will be sent via email and would require printing.

 Simply print the label on a sheet of paper and securely attach onto the packaging. The label can be printed on A5 & A4 size.

Returns Terms and Conditions

  • Please ensure all returned items are well packaged, so as not to be damaged in the post.
  • Please ensure that the invoice is enclosed with your item(s) – if there is no form enclosed your return cannot be processed.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. LOOK ETERNAL is NOT responsible for any return custom charges made.

Please note that we may be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to.