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International Returns

We try to ensure all of our customers have a hassle free shopping experience with us and this extends to returning an item.

You have 14 days from the date of receipt to return your item(s) back to us. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging unless it is faulty, incorrect or damaged.

Please note that we are unable to accept returns for the following unless they are damaged, incorrect or faulty:

  • Perishable items.
  • Unsealed items with a protective seal due to health protection or hygiene reasons.

To return an item(s) please enclose your invoice with the item(s) and clearly write ‘RETURNED GOODS’ on the invoice and send to:
Customer Returns,
Look Eternal
16 Central Street
Countesthorpe
Leicester
LE8 5QJ
UK

Returns Terms and Conditions

  • If returned an item from outside the EU, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. LOOK ETERNAL is NOT responsible for any return custom charges made
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • We advise that all return packages are sent using a traceable service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the the invoice marked ‘RETURNED GOODS’ is enclosed with your item(s) – if there is no form enclosed your return cannot be processed.
Please note that we may be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to.